Over the past week, several students reported issues with the SafeAssign building block in Blackboard. They would click the assignment link to begin work on their SafeAssign assignment (SafeAssignment), and were redirected to their Blackboard dashboard.
Funny. This doesn’t look like a SafeAssignment…
After working with the vendor, we believe that we’ve identified both the issue, and the solution.
In these instances, a SafeAssingment was created in one course, and deployed throughout several sections. This could also happen as SafeAssignments are rolled over with course materials from a previous semester.
Course Materials and settings were copied from one course into others
As the SafeAssignment was copied across these sections, the bit of information telling the building block to look at the current course’s enrollment was not. Every time a student from one of the copied sections tried to view their SafeAssignment, the building block got confused.
For instance, if a student from section 3 wanted to open their assignment, the building block would check to see if they were in the enrollment file for section 1, rather than section 3. Since it couldn’t see that particular student, rather than cause an error and potentially crash the system, the building block sent them back to the Blackboard entry point.
The SafeAssign building block was checking to see if the user’s enrollment data matched the original section
Instructors in these courses will need to manually resynchronize the SafeAssign building block for each course in which new SafeAssignments ave been copied. There is currently no auto-synchronize feature, though we have put in a request with the vendor for this functionality.
To synchronize your course, please do the following:
- Navigate to your course
- Go to SafeAssign in your Course Tools
- Click SafeAssignments
- Click the Synchronize this course button
If the synchronize does not fix the issue, please have students who are unable to access the material submit an IT Support Center ticket with the course number, section number, the approximate time that the issue happened, steps they took leading up to experiencing this issue, and a screenshot of the error.