To take advantage of this change in the password reset policy, you must enroll in the new Password Manager program — even if you had previously enrolled in the old Password Manager program.
Instructions on how to enroll in the new program are provided below.
Password Manager Enrollment Instructions:
- Sign in with your username and password below.
- Type the letters and numbers you see in the image to show us that you are not a robot.
- Set up your security information.
- Come back any time that you are locked out or need to reset your password.
Please Note: Only sign in to the Password Manager program to enroll. To Reset or Unlock your password, please see the instructions available on the login page at http://password.smcm.edu.
New Password Manager FAQ (Frequently Asked Questions):
- How do I find it?
Password Manager is linked from the SMCM Home Page, as well as the Current Students page and the Faculty & Staff page. The same links will now lead to the new system. At any time, you can also just type http://password.smcm.edu into your browser address bar and go tothe site directly
- Do I need to enroll? What if I enrolled already in the old system?
Because we are rolling out an entirely new software program, all users will need to enroll and set up security questions. This process will only take a few minutes. Much like the previous system, you will be asked to select two questions from a list of possible security questions and provide your unique answers. In addition, you will create one security question yourself and provide the unique answer. Then, any time you need to reset your password or unlock your account, you can simply return to Password Manager and answer your security questions to identify yourself.
- How do I enroll?
Go to the new Password Manager page as described above, and log in with your current username and password. Click on the Enrollment tab to set up your security questions. Please remember that you cannot enroll in Password Manager if your account is already expired or locked out. You must enroll when your password is valid so that we know the person setting up your security questions is you.
- What do I need to do to reset my password?
After enrolling in Password Manager, log out of the system and click on the Password Reset button on the page. Answer your security questions and pick a new password that complies with the rules stated on the page.
- What is the difference between resetting my password and unlocking the account?
Resetting your password means changing it to a new password, which must be done at least once every 365 days. Unlocking your account, on the other hand, can be done if you have accidentally entered the wrong password too many times. If you have already enrolled in Password Manager, but your account gets locked, you can unlock it by answering the security questions without having to reset your password. This often happens to users who change their passwords in the system but forget to change it on all their devices. An iPad or a smartphone might try to access email too many times with the old password and lock the account.
- What happens if I get locked out of my account or my password expires?
If you have enrolled in the new Password Manager program, all you need to do is go to the Password Manager page, provide your username and the custom answers to your security questions. Password Manager is available 24/7 via the internet. In addition, your password can be reset by providing your College ID in person between 8:00 am and 5:00 pm Monday through Friday when the College is open. Passwords will no longer be reset via the ticket system or by phone except in urgent situations when users cannot physically present their College IDs to IT Support Center staff.