Don’t forget to enroll in the new SMCM Password Manager program!
OIT has implemented a new Password Manager program that allows the user to reset his/her network password (Portal, Blackboard, and Google Apps) or unlock a network account 24 hours a day, 7 days a week in just a few minutes.
Currently, the enrolled users include:
- Faculty: 52%
- Staff: 53%
- Students: 44%
All you need to do is enroll in the Password Manager program by setting up three security questions. If you are locked out of your account, you can reset your password or unlock your account in just a few minutes by answering the questions.
Along with the implementation of this program, OIT has been able to relax the password reset policy for enrolled users, so that passwords will only need to be reset once a year.
After May 1, 2013, users needing password resets by OIT staff will need to come in person to the IT Support Center in Baltimore Hall with a current SMCM ID card in order to have a password reset.
For more information about the new password policy and enrolling in Password Manager, please see our previous posts:
If you have any questions or concerns about the password policy or new password manager program, please contact the IT Support Center by creating a ticket at http://itsupport.smcm.edu or by calling x4357.